AT&T Cancellation Phone Numbers

Step-by-Step Cancellation Process

• 1 Review Your Contract: Check for early termination fees and contract end date.
• 2 Gather Account Information: Account number, billing address, account holder ID.
• 3 Call AT&T: Dial appropriate number based on your service type.
• 4 Speak with Retention: Be prepared for offers to keep your service.
• 5 Confirm Cancellation: Request written confirmation via email.
• 6 Equipment Return: Request return labels for leased equipment.

Early Termination Fees (ETF)

• AT&T Internet/TV: $15 per month remaining, up to $180 maximum
• AT&T Wireless: Up to $325 per line depending on device installment plans
• DIRECTV via AT&T: $20 per month remaining, up to $480 maximum
• Moving Exception: Moving without AT&T service may waive fees with proof

Equipment Return Instructions

• What to Return: Gateways, modems, routers, receivers, remotes
• Return Method: Prepaid shipping labels from AT&T
• Deadline: 30 days from cancellation to avoid fees
• Unreturned Equipment Fees: $150-$300 per item
• Tracking: Always ship with tracking and save receipt