DIRECTV Cancellation Phone Number

Step-by-Step Cancellation Process

• 1 Review Your Contract: Check your agreement for early termination fees. Contracts are typically 12-24 months.
• 2 Gather Account Information: Have your account number, billing address, and account holder identification ready.
• 3 Call DIRECTV: Dial 1-800-531-5000 and follow prompts to reach customer service.
• 4 Speak with Retention: They may offer discounts to keep your service. Be prepared for this conversation.
• 5 Confirm Cancellation: Ask for written confirmation via email. Note date, time, and representative’s name.
• 6 Equipment Return: Request return shipping labels for all leased equipment.

Early Termination Fees (ETF)

• Standard ETF: $20 per month remaining on contract, up to $480 maximum
• Example: 12 months left = approximately $240 fee
• Check Your Contract: Fees vary based on promotions
• Moving Exception: Moving without DIRECTV service may waive fees (documentation required)

Equipment Return Instructions

• What to Return: All receivers, Genie boxes, remotes, cables
• Return Method: Prepaid shipping labels from DIRECTV
• Deadline: Usually 30 days from cancellation
• Unreturned Equipment Fees: $150-$500 per item if not returned
• Tracking: Always ship with tracking and save receipt